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Data warehouses collect gigabytes of data everyday but the information is not always meaningful. Why? Angela Shen-Hsieh, President and CEO of Visual I/O, says ...
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SIP trunking 101
Voice, instant messaging, and video no longer have to be islands of collaboration. Kenneth Kuenzel, founder and CTO of Covergence, shows how SIP trunking ...
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Wireless inside the enterprise
With the rise of PDAs, Blackberries and mobile phones, the demand for wireless service inside large buildings is increasing every day. Leila Nouri, director ...
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Intel® vPro™ technology and cost savings
Randy Nystrom, an IT systems engineer at Intel, shows how vPro saves time and money by diagnosing PC problems remotely. The content for this ...
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Intel® vPro™ technology and manageability
Limited technical support hours and powered down PCs can make it difficult to manage large numbers of PCs. Randy Nystrom, an IT systems engineer ...
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- RE: Users-to-tech support ratio
- I don't see how she got the final number of 125:1.
I'm computing it at 110:1 with everything factored in. Am I missing something?
Mary Ann Krebs
Manager of Support
Harvard Kennedy School... (Read the rest) - Posted by: selkiedee Posted on: 05/07/08 You are currently: Logged In | Log out
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