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By Robert Lemos
Posted on ZDNet News: Feb 24, 2005 9:19:00 PM

Microsoft has pushed out a patch for a software bug responsible for crashing some Windows systems that had third-party antivirus and firewalls installed.

The fix, which was sent out through the automatic Windows Update system this week, deals with a problem that only affects Windows XP computers with Service Pack 2 installed alongside Windows XP Tablet PC Edition 2005 and Windows Server 2003. The bug causes those PCs to crash and display the "blue screen of death" and an error message.

The issue occurs "if certain firewall or antivirus programs are installed," Microsoft said in an advisory. The company did not say which particular software was involved.

Microsoft released a patch to customers who had encountered the problem in November, after the Windows Error Reporting team noticed an increase in specific failure reports, the company said in a statement. The company then felt that the issue was widespread enough and felt confident enough in the downloadable fix to distribute it en masse through its Windows Update system.

"As we continued to get more data through the error-reporting system, we felt that it was becoming a significant enough reliability issue to provide the fix more broadly," Microsoft said in a statement sent to CNET News.com. "As such, it met the bar for a priority reliability improvement for Windows XP SP2 users, and we made the decision to push the fix out via Automatic Update."

The software giant stressed that while it considered the update important enough to distribute to all its users, the patch does not fix any security problem. Microsoft is in the process of streamlining its update services to offer a single service to each of three classes of customers.

"This is why we encourage our customers to enable automatic updates within Windows--so that they can receive not just security updates, but also nonsecurity-related improvements or enhancements," Microsoft said.

The company recommends that people use Windows Update to download the fix or set their system to automatically update.

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  • Talkback
  • Most Recent of 26 Talkback(s)
Nothing!
Well, I haven't been paid to debug your opinion either! happy I think we can have different opinion and still be on terms! happy... (Read the rest)
Posted by: alokgovil Posted on: 02/25/05 You are currently: a Guest | | Terms of Use
Thats what we like to see  Loverock Davidson | 02/24/05
Something most other OSes do also (nt)  CobraA1 | 02/25/05
What about an apology?  nucrash | 02/25/05
They must have taken a day off from "World Domination"  Xunil_Sierutuf | 02/25/05
Agreed  dragontiger | 02/25/05
That's how it should work  TechType | 02/24/05
Anyone here use XP's error reporting feature?  toadlife | 02/24/05
I wish I could say I had the same kind of luck  Jeff Spicoli | 02/24/05
I had to turn mine off.. too much bandwidth..  Xunil_Sierutuf | 02/25/05
(ny)lol! ... good one!  toadlife | 02/25/05
Mostly not.  Grayson Peddie | 02/24/05
Moral of the story...  toadlife | 02/25/05
Ohh the long  michael-t | 02/24/05
(NT)So do you think you could do a better job?  toadlife | 02/24/05
ANYBODY CAN!  michael-t | 02/24/05
None of those OS's you mention  toadlife | 02/25/05
Forever? Or until you hooked it up to a network..  Xunil_Sierutuf | 02/25/05
Put enought monkeys in a room, they will create Windows XP  Xunil_Sierutuf | 02/25/05
Re: Ohh the long  Carl Rogers | 02/24/05
"nice" try ...  michael-t | 02/24/05
It's always easy to say!  alokgovil | 02/24/05
So...  Cardinal_Bill | 02/24/05
Nothing!  alokgovil | 02/25/05
Windows 2000 had it too (seemingly)  alokgovil | 02/24/05
Helpful ?  mikew_z | 02/25/05
Here are the details.  alokgovil | 02/25/05

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