The announcement was made in conjunction with the CTIA Wireless 2007 trade show in Orlando, Fla. Alltel, which specializes in rural markets, is the first U.S. carrier to sign such a deal with Arantech, which is based in Ireland and has satellite offices in Boston, Mass., as well as in the U.K., Japan and Australia. Currently, Arantech has inked deals with several international carriers such as Vodafone, Orange and Swisscom.
Alltel Wireless has announced that it will be using Touchpoint, a piece of customer experience management (CEM) software manufactured by Arantech, a company that specializes in CEM products for telecommunications companies. Touchpoint promises better insight into individual customer needs and rapid tracking of problems like dropped calls and service outages. Alltel, a rumored Verizon Wireless acquisition target, will be using the monitoring software to assess the quality of its customer service and pinpoint areas where improvement is needed.
SponsoredWhite Papers, Webcasts, and Downloads
- Five Steps to Determine When to Virtualize YourServers VMware Server virtualization isn't just for big companies. Entry-level ... Download Now
- Why Isn't Server Virtualization Saving Us More? A Few Small Changes May Dramatically Increase Your Efficiency VMware Companies have rapidly adopted server virtualization over the past few ... Download Now
- Email Security and Archiving - Clearer in the Cloud Google The time is NOW for businesses and organizations of all sizes to implement ... Download Now
Talkback
Premier Vendor Content Whitepapers, webcasts & resources from our Power Center Sponsors
- The best support in the Linux business
-
If Linux is going to power your mission-critical applications, you'd better have the best support known to business. Novell was rated the top provider of Linux technical support.
- Learn more >>
- New Online Dashboard for IT Leaders
-
Read about top issues IT decision-makers face every day, plus get cost-effective solutions to real-life IT problems.
- Learn more >>
- Keep Up With The Latest In Document Management with The DocuMentor.
-
Doc delivers the scoop on today's enterprise content management, printer maintenance, and all other issues related to document management. It's the DocuMentor Blog.
- Learn more >>
- Microsoft Dynamics CRM Online - Free Six-Month Trial for Eligible Organizations
-
Microsoft Dynamics CRM Online provides fast online access, simple contact management and better sales performance for a low monthly cost - the best value on the market today.
- Learn more about the free, six-month trial offer>>
White Papers, Webcasts, and Downloads
- Five Steps to Determine When to Virtualize YourServers VMware Server virtualization isn't just for big companies. Entry-level ... Download Now
- Why Isn't Server Virtualization Saving Us More? A Few Small Changes May Dramatically Increase Your Efficiency VMware Companies have rapidly adopted server virtualization over the past few ... Download Now
- Email Security and Archiving - Clearer in the Cloud Google The time is NOW for businesses and organizations of all sizes to implement ... Download Now
Popular Sanity Saver Videos
