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By Ina Fried
Posted on ZDNet News: Mar 9, 2006 7:18:00 PM

Apple Computer said Thursday that it plans to open a call center in India to handle its growing business and continue to expand call centers in the U.S. as well.

The company is in the process of building a Bangalore facility to house the call center.

"Apple has gained millions of new customers in the past year, and we are building a call center in India to help meet our growing service and support needs," an Apple representative said in a statement to CNET News.com.

The company stressed that it isn't cutting any U.S. jobs, noting that its ranks are growing both in the United States and overall. "Our call centers in Austin and Sacramento also continue to grow," the Apple representative said.

The iPod and Mac maker also promised that the quality of its support will not diminish with the new effort.

"This call center will be managed and staffed by Apple employees with the same award-winning service for which Apple is known around the world," Apple said.

The news was reported earlier Thursday by the Times of India, which said that Apple would begin with 1,500 people and have 3,000 workers by the end of next year. Apple would not comment on how many workers would be at the new facility.

Apple is following the lead of many other PC and electronics firms that have set up call centers in India.

In March 2005, Dell cut the ribbon on its third Indian call center. However the company has also been hit with criticism over the quality of its customer support.

In 2003, Dell decided to reroute some corporate support calls back to U.S.-based call centers, but the company has continued to expand in India.

Apple's business has been growing significantly. In the fiscal year that ended in September, Apple posted revenue of $13.93 billion, up 68 percent from the prior year.

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Understand the Concept (English Not an issues)
I have been working for dell for some time now (over a year, actually). In these posts I have seen customers expressing their views for us but there is not technician's point of view for the same. Wel... (Read the rest)
Posted by: saudaj Posted on: 03/23/08 You are currently: a Guest | | Terms of Use
Apple employees?  Ken_z | 03/09/06
You get what you pay for  rcleetus@... | 03/09/06
Wal-Mart Computers - reply to tintin  Stellardyne | 03/09/06
Correct!!!  dragosani | 03/10/06
Here be go again  theace18 | 03/09/06
Tell you what...  nucrash | 03/09/06
Re:Tell you what....  Paco20 | 03/09/06
Excuse me....  BitTwiddler | 03/09/06
Re: Excuse me.....  Paco20 | 03/09/06
Poor Paco  IT Scion | 03/10/06
Paco20 is an American. And a troll  John Zern | 03/09/06
Re: Paco20 is an American. And a troll  Paco20 | 03/09/06
Interesting concept Paco  Stellardyne | 03/13/06
Maybe the USA will....  timoute | 03/10/06
Re: Maybe the USA will.....  Paco20 | 03/10/06
riiiiight.....  theace18 | 03/09/06
Really? Americans would take pay cuts?  Stellardyne | 03/13/06
Agreed  Boot_Agnostic | 03/14/06
According to the article  Loverock Davidson | 03/09/06
Dont even bother to read  avg_american | 03/09/06
But  Loverock Davidson | 03/09/06
Not necessarily cheaper  tic swayback | 03/09/06
There is no harm in wanting jobs created in same country  Boot_Agnostic | 03/10/06
Indian Call Centers.  thatxbxtchxnicoll | 03/09/06
Stereotyped?  nucrash | 03/09/06
Excellent News!!!  Paco20 | 03/09/06
Um, you think this will result in the fabled "Trickle-Down-Effect"?  BitTwiddler | 03/09/06
Sure it will  IT Scion | 03/09/06
This would be sooooo dumb...  BitTwiddler | 03/09/06
Cant buy a Mac if you have no job...  John Zern | 03/09/06
Oh please  tic swayback | 03/09/06
Now c'mon  IT Scion | 03/09/06
Don't confuse the two groups  tic swayback | 03/09/06
Fortunately  timoute | 03/10/06
OH NO  annieum | 03/15/06
Understand the Concept (English Not an issues)  saudaj | 03/23/08

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