EVIP is used to build, execute and manage speech applications, enabling organizations to automate many transactions that formerly required live customer service agent assistance.
The voice browser enables writing speech and voice applications in VoiceXML 2.0 and deploying working applications in a runtime server environment.
The voice application server includes Edify's traditional IVR functionality and pre-packaged connectivity to a range of backend systems from IBM 3270 to modern SOAP interfaces, as well as the company's tools, objects and pre-built small applications to support building a solution quickly.
Dividing the system into two modules is part of Edify's implementation of a new open and extensible EVIP architecture supporting VoIP, SIP, VoiceXML and SALT. Components are designed to interoperate with other voice and data systems through a variety of standard or proprietary interfaces.
According to Chris Nichols, Edify's senior director of marketing, EVIP 9.0 supports and complies with version 2 of VoiceXML, "but that only does some of what people need." The product also provides over 30 proprietary objects that, Nichols added, "you can string together to get you rest of the way to where you want to go." Examples include a store/ATM locator module, and a component that lets the user change a name or address in a database record.
EVIP 9.0 will be available around mid-September. List prices are $750 per port for the VXML browser, $1,000 per port for the Application Voice Server, or $1,750 for the EVIP combination.
