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By Ina Fried
Posted on ZDNet News: Jan 29, 2004 5:22:00 AM

Apple Computer on Wednesday launched a program to repair some iBooks that have a faulty logic board.

In a posting to its Web site, Apple said it was launching a worldwide program offering free repairs to customers with faulty logic boards producing various display problems, such as scrambled or distorted video, the appearance of unexpected lines on the screen, and video that freezes or displays intermittently.

Problems with the iBook had been a frequent topic on various Mac enthusiast sites in the weeks leading up to this month's Macworld Expo in San Francisco.

Apple said the program covers iBooks with serial numbers between UV220XXXXXX to UV318XXXXXX. The company said the problem was related to a particular component on the logic board and added that the problem does not pose any known safety issues.

"The iBook Logic Board Repair Extension Program is a worldwide program covering repair or replacement of the logic board in specific iBook models manufactured between May 2002 and April 2003 that are experiencing specific component failures," Apple said on its site.

The computer maker said it would cover machines within three years of their first retail sale and also said it would reimburse affected customers that had already paid for repairs related to the logic board issue.

Those who think they are affected are encouraged to call Apple or an authorized service provider. Apple said it will bear all costs for the repairs, including shipping, and said that the fix could include either repairing or replacing the iBook's main logic board.

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  • Talkback
  • Most Recent of 9 Talkback(s)
Not very often
Take a look at the numbers, Apple has shipped 680,000
iBooks worldwide in 2003, and estimates from the
petitions show that there seem to be problems with
approximately 0.2% of them. Talk about over-hype.... (Read the rest)
Posted by: tic swayback Posted on: 01/29/04 You are currently: a Guest | | Terms of Use
wow  stephen732@... | 01/28/04
Smart Move For Apple, although Late..  Delaware Boy | 01/29/04
Better late than never  MarcB_z | 01/29/04
And that's why people pay more for Apples  el1jones | 01/29/04
I'm glad  nograin | 01/29/04
and I thought...  neil ubich | 01/29/04
Things do go wrong  dscherf | 01/29/04
Not very often  tic swayback | 01/29/04
Now if IBM would do same for bad harddrives  FilledOut | 01/29/04

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