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By Tom Krazit
Posted on ZDNet News: Jul 11, 2006 6:10:00 PM

Apparently, the price is wrong at Dell.

The company plans to announce "a major pricing initative" for consumers and small business customers on Thursday, it said in a press release distributed Monday. Further details were not immediately available, but Ro Parra, senior vice president and general manager of Dell's new Home and Small Business Group, will lead a conference call.

Dell has been looking to jump-start its consumer business this year. Although enterprise customers account for 85 percent of its business, the company has sought ways to expand its presence among home users of technology. As the PC market share leader, Dell has tried to get its PC customers to purchase other electronic gear, like televisions and printers, with mixed degrees of success.

As a whole, however, the company has blamed the consumer business for much of the earnings shortfalls that have stifled Dell's runaway growth.

CEO Kevin Rollins blamed some of the shortfall on increased sales to the unprofitable low end of the PC market as the company focused on maintaining market share. But a resurgent Hewlett-Packard has caused problems for Dell. A mounting number of service complaints also has forced the company to belatedly improve its technical support operation.

Thursday's pricing initative will probably look to recapture some of that lost momentum. Dell cut prices on a number of desktops and notebooks earlier this year as stalwart partner Intel cut its own prices on certain chips. Intel is also planning price cuts during the upcoming quarter as it gets set to launch its Conroe desktop processor.

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  • Most Recent of 67 Talkback(s)
Dell Service
It sucks...
The guy in El Salvador only could erase the hard drive, the guy in India was not able to communicate.
Going to HP for the next round of office boxes.... (Read the rest)
Posted by: plans333@... Posted on: 07/16/06 You are currently: a Guest | | Terms of Use
They should RAISE prices, not cut them...  shawkins | 07/11/06
Forget customer service  Ken_z | 07/11/06
Dell Support  smithrodney1936@... | 07/12/06
I wonder if they sold many of their NoteBooks this 4th of July wink ?  michael_t | 07/11/06
Raise prices? Lower prices? Maybe listen to customers instead  A.Typical Zork | 07/11/06
Dell would do better to close up shop  ITGuy04 | 07/11/06
True! True!  999ad@... | 07/11/06
Who makes good PCs  j.m.galvin | 07/11/06
Re: Who makes good PC's  jimmy7 | 07/11/06
IBM,  ITGuy04 | 07/12/06
IBM PC ?  jogiba@... | 07/12/06
I don't understand...  John Zern | 07/11/06
No, we gave up on Dell  ITGuy04 | 07/12/06
Dell is on the decline. Low Prices won't help that  d6564 | 07/11/06
Conroe  petemitchell | 07/11/06
It ain't the price... it's the product stupid  yirmin | 07/11/06
Exactly, but its a bundle of problems...  Cayble | 07/11/06
Roll your own?  improviz | 07/13/06
Here is the warranty issue fix...  Cayble | 07/13/06
"cheap" or "good value"  lweight@... | 07/11/06
NEC who?  bhines | 07/12/06
WOW! No more Dell Lovers?  moebiusloop | 07/11/06
There are Dell lovers?  Seric | 07/11/06
HOME machine, not IT  moebiusloop | 07/11/06
Not that I just want to "toot" my own horn, but a custom build is viable...  yogeee | 07/11/06
Home Work - really that different  Seric | 07/13/06
Not making sense  bhines | 07/12/06
Hatrid Brewing? - hardly, let's look at the facts  Seric | 07/13/06
I wouldn't buy from anyone -  Confused by religion | 07/11/06
Cool Milly, hey um 'cmere fer a sec pleez  yogeee | 07/11/06
Few problems with Dell  jkstill | 07/11/06
Dell Satisfaction  benobewan | 07/12/06
Here is what you want to know  Cayble | 07/11/06
Totally understood, and generally agreed, but . . .  moebiusloop | 07/11/06
Not much, really  John Zern | 07/11/06
Any of the 5000 other vendors  ITGuy04 | 07/12/06
Good point! And that was my point...  Cayble | 07/13/06
Never liked Dell  ITGuy04 | 07/12/06
why should we love Dell anymore?  boilers78 | 07/13/06
A Dell user  shug@... | 07/15/06
Dell Guarantee?  duparc@... | 07/11/06
Sequel to this Guarantee issue.  duparc@... | 07/12/06
Dell  stock88_99@... | 07/11/06
Lowering prices WON'T HELP!!  foxie9876 | 07/11/06
Dell problems  bachware | 07/12/06
Coalition for Patent Piracy  rjriley | 07/12/06
The richest of the cementery  m_puerta@... | 07/12/06
DELL Going out of Business  jmcguire@... | 07/12/06
It can't be fixed....  brian.smith@... | 07/12/06
Built My Own  blackfalconsoftware@... | 07/12/06
How many do you want to sell?  brian.smith@... | 07/12/06
re: It can't be fixed....  plumnilly | 07/12/06
DELL P,C. SUPPORT IS BAD,NOTHING NEW.  apodlecki | 07/12/06
Rhymes  lfugate@... | 07/12/06
Updating Dell Computers  JohnPaulJones | 07/12/06
Prices are fine.. we want better support.. no more script monkeys  Been_Done_Before | 07/12/06
Dell's  nipster47905@... | 07/12/06
Consumer PC's - Bad Business  supernovaX1 | 07/12/06
It's All What You Make Of It  Travasaurus | 07/12/06
Dell Throw aways  thebrass@... | 07/12/06
That's why I never touched the P4z...  yogeee | 07/12/06
Hispanics could be the key to their answer  hey now! | 07/12/06
Worst problem with Dell?  jackofalltradesmasterofnone | 07/12/06
Poor Service for the Home Computer User  sibeer | 07/12/06
I recently bought a computer for music production and recording  JonathanSeer | 07/13/06
My 10 years with Dell  stepheneu | 07/13/06
Dell Service  plans333@... | 07/16/06

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