The problem started in late December, according to a statement put out by the company, after Primus Telecom, which bought AOL|7 in 2004, carried out an upgrade of its billing system. The upgrade "threw a few people off the side", a spokesperson for the company said.
ZDNet.com.au readers first flagged the problem in early December, expressing frustration at what they said was a lack of information coming from AOL on the issue.
The spokesperson maintained that only a small number of users were affected and that the problem should have now been rectified for most customers, with no calls on the issue being fielded this week.
