Short clip: Schwab's recipe for success

>> Well, you know, as an IT organization, we have 5 strategic objectives that have been with us for 2 and a half years and will be with us for as long as I'm a CIO, at least; productivity, simplification, business partner satisfaction, availability, employee engagement and development. We are focusing on those five. Everything that we do in the organization, link to one of those. Our environment, we have been a company that's been incredibly innovative and very much focused on our clients. We have not focused on simplifying and building an environment that is flexible. We have a very, very complex environment. When I took over, we had three trading systems for mutual funds, we are down to one. We have two broker-dealer systems around in our environment, the Legacy one that we bought 30 years ago, and the one that we've been developing over the last 10 years. We are coming very close to having a single, broker-dealer system in our environment. We have, you know, WebSphere and WebLogic managing two different important websites for us, consolidating those. Simplifying, becoming more productive is incredibly important. Business partner satisfaction, how we serve our businesses. We rate ourselves with our businesses every year, using a third party to measure us on 29 different attributes. Trying to understand the gaps in the organization, where we need to invest and improve in serving our businesses. And the most important one is the employees. At the end of the day, everything we do, everything we create, the whole value of the firm is in the hand of our employees.

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