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Short clip: Wild about wikis

CIO Norm Fjeldheim explains how wikis and other collaboration tools have become increasingly popular among Qualcomm employees.

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Speaker: Now I just came back from what was called Web 2.0 Expo, and a lot of the talk around there, on the enterprise side, was using some of the tools of Web 2.0, such as RSS and Wikis and blogs and predictive markets to really help organizations collaborate better. Is that something that you're focused on?

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Speaker: Absolutely. We've been really having great success with Wikis, in particular. We took, basically, the open source tools that are available, brought them in, and just enabled the security, put the infrastructure behind them, and just turned them loose and said, "Here you go employees. Do whatever you want with the Wikis. And it's been phenomenal, the growth. I mean, we've just seen an explosion in the number of Wikis, small Wikis to do just small teamwork, large Wikis for managing large projects, and it's been something that I didn't even anticipate how much use and the number of different uses that we would see employees putting Wikis to.

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Speaker: Now, you're seeing a lot of use and a lot of numbers of Wikis, but is that translating into productivity? Is it anything you can measure?

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Speaker: It's hard to draw a direct comparison from productivity to usage, but we certainly see a lot of demand. We see people saying this is really working well for me. My projects are going better. I can work with the folks that are overseas, that are in other engineering offices around the country. So in that sense, we're getting a lot of very positive feedback from our employees, who are saying this is something that we're depending on now. We need more of it. We've also deployed other technologies that do similar things. Document and e-room has been exceedingly popular for us. We can't deploy those fast enough. That is a little bit more of a structured collaboration tool. It's tied in with our document repository. And that's been very, very popular, more on the business side, where they want IT to do a little bit more to provide a little structure for them. The Wikis have been extremely popular, really, in the engineering side, when engineers want to do a little bit more on their own. And they've been the ones that have come up with kind of the new and innovative uses of the Wikis as a tool to help them work and get their work done.

==== Transcribed by Automatic Sync Technologies ====