-
Short clip: American Airlines’ upgrading its passenger service system
Monte Ford, CIO of American Airlines describes how the companys new passenger service system will work in the future. He says it will be ...
-
Short clip: American Airlines social media experiment
Monte Ford, CIO of American Airlines describes how the company is embracing Twitter and Facebook, and how these social networking tools are benefiting interactions ...
-
Monte Ford, CIO, American Airlines
Monte Ford, CIO of American Airlines talks to ZDNets Sumi Das about developing a new passenger service system that will allow customers to connect ...
-
Shadman Zafar, CIO, Verizon Telecom
Shadman Zafar, CIO of Verizon Telecom talks to ZDNet correspondent Sumi Das about the companys promise to deliver the Internet to television with its ...
-
Short clip: Verizon launches widget store
Shadman Zafar, CIO of Verizon Telecom, discusses the launch of the companys new widget store where consumers can buy new social media applications like ...
-
Short clip: Verizon invests in growth over cost-cutting
Shadman Zafar, CIO of Verizon Telecom, describes how the company is responding to the current economic downturn by investing in growth and innovation as ...
-
Short clip: How American Airlines faced the challenges of 9/11 and the recession
Monte Ford, CIO of American Airlines discusses how the company was able to overcome the tragedy of 9/11 and weather the current economic downturn ...
-
Short clip: Verizon CIO: Quick failures, generate quick learning
Shadman Zafar, CIO of Verizon Telecom, talks about how focusing on the growth of the company acts as a great incentive for employees to ...
-
Short clip: Sony converges electronics and entertainment
Drew Martin, CIO of Sony Electronics, talks about the convergence of content and consumer electronics. He explains the company's move to hook up its ...
-
Short clip: Sony focuses on customer service
Drew Martin, CIO of Sony Electronics, discusses the company's strategy to be more customer-centric. He says, the company is starting to educate customers about ...
-
Short clip: Sony uses social networking to listen to customers
Drew Martin, CIO of Sony Electronics, describes how the company is targeting social networking sites to get better customer feedback and enable development on ...
-
Drew Martin, CIO, Sony Electronics
Drew Martin, CIO of Sony Electronics, speaks to ZDNet Editor in Chief, Larry Dignan about how IT is facilitating product development at the consumer ...
-
Short clip: Adobe and the future of RIAs
Gerri Martin-Flickinger, CIO of Adobe, thinks that in the future Rich Internet Applications are going to have many uses, separate from the browser. For ...
-
Short clip: Using Adobe at Adobe
Gerri Martin-Flickinger, CIO of Adobe, explains what it means to "eat your own dog food." At Adobe, it doesn't just mean using their own ...
-
Short clip: Meeting in virtual environments
Gerri Martin-Flickinger, CIO of Adobe, believes that collaboration tools are more useful when they center around an activity or event. For example, each employee ...
-
Geri Martin-Flickinger, CIO, Adobe
Gerri Martin-Flickinger, CIO of Adobe, speaks to ZDNet Editor in Chief, Larry Dignan about her top priorities at the graphics software maker. Martin-Flickinger shares ...
-
Dan Darling, CIO, Turner Broadcasting System
Dan Darling, CIO of Turner Broadcasting System, talks to ZDNet Editor in Chief Larry Dignan about overseeing IT operations for many different brands across ...
-
Short clip: Turner communicates globally with telepresence
Dan Darling, CIO of Turner Broadcasting System, says that the company's most important technology is telepresence. Through teleconferencing, they have been able to build ...
-
Short clip: Turner's new 'green' council
Dan Darling, CIO of Turner Broadcasting System, believes that almost all companies have "green" issues on their mind. At Turner, they have a council ...
-
Short clip: Turner containing costs in a downturn
Dan Darling, CIO of TBS, reveals that, given the state of the economy, cost containment is his number one concern for the coming year. ...
-
Short clip: American Airlines’ upgrading its passenger service system
Monte Ford, CIO of American Airlines describes how the companys new passenger service system will work in the future. He says it will be easier for customers to handle reservations, ticketing, and flight information through their mobile devices.
-
Monte Ford, CIO, American Airlines
Monte Ford, CIO of American Airlines talks to ZDNets Sumi Das about developing a new passenger service system that will allow customers to connect more easily to the airline through their web site and other mobile devices. Ford also discusses how his IT organization faced the challenges of 9/11 and the weathered recent economic downturn.
-
Short clip: American Airlines social media experiment
Monte Ford, CIO of American Airlines describes how the company is embracing Twitter and Facebook, and how these social networking tools are benefiting interactions with customers.
-
Shadman Zafar, CIO, Verizon Telecom
Shadman Zafar, CIO of Verizon Telecom talks to ZDNet correspondent Sumi Das about the companys promise to deliver the Internet to television with its new Fios platform. The service will include social media widgets like Facebook and Twitter. Zafar describes the companys approach to innovating in an economic downturn and where he stands on the net neutrality debate in Washington.
-
Short clip: Verizon launches widget store
Shadman Zafar, CIO of Verizon Telecom, discusses the launch of the companys new widget store where consumers can buy new social media applications like Twitter and Facebook and use the software on their television sets.
-
Short clip: How American Airlines faced the challenges of 9/11 and the recession
Monte Ford, CIO of American Airlines discusses how the company was able to overcome the tragedy of 9/11 and weather the current economic downturn by staying focused, managing to a plan, and developing a set of processes to guide the airline into the future.
-
Short clip: Sony converges electronics and entertainment
Drew Martin, CIO of Sony Electronics, talks about the convergence of content and consumer electronics. He explains the company's move to hook up its Bravia TVs with Internet connectivity so consumers are able to stream movies instantly.
-
Hilton Hotels CIO: Tim Harvey
In a CIO sessions interview, Tim Harvey, CIO of Hilton Hotels, talks about the company's business intelligence software OnQ and his vision for the hotel of the future, including online check-ins, self service kiosks and personalized RFID cards.
-
Short clip: Verizon invests in growth over cost-cutting
Shadman Zafar, CIO of Verizon Telecom, describes how the company is responding to the current economic downturn by investing in growth and innovation as opposed to cost-cutting and automation.
-
Short clip: Verizon CIO: Quick failures, generate quick learning
Shadman Zafar, CIO of Verizon Telecom, talks about how focusing on the growth of the company acts as a great incentive for employees to innovatively come up with ideas and create new business cases around those ideas.
Video Channels
Premier Vendor Content Whitepapers, webcasts & resources from our Power Center Sponsors
- Reduce risk. Reduce complexity. Increase reliability.
-
A simplified IT environment isn't just less complex. It's also more reliable. Standardize on a single Linux platform with SUSE Linux Enterprise from Novell, and get the world's most interoperable Linux
- Learn more >>
- Keep Up With The Latest In Document Management with The DocuMentor.
-
Doc delivers the scoop on today's enterprise content management, printer maintenance, and all other issues related to document management. It's the DocuMentor Blog.
- Learn more >>
- New Online Dashboard for IT Leaders
-
Read about top issues IT decision-makers face every day, plus get cost-effective solutions to real-life IT problems.
- Learn more >>
- Save time with automated shipping solutions
-
The Business Essentials Guide provides you useful tools and templates to help grow your business and save you time with automated shipping solutions.
- Visit the UPS Business Essentials Guide
- Microsoft Dynamics CRM Online - Free Six-Month Trial for Eligible Organizations
-
Microsoft Dynamics CRM Online provides fast online access, simple contact management and better sales performance for a low monthly cost - the best value on the market today.

- Learn more about the free, six-month trial offer>>
Short clip: Qualcomm's innovation factory
CIO Norm Fjeldheim talks about how the company encourages innovative solutions among its employees.
>> Qualcomm is a company that's very much focused on RND, on being a patent factory if you will. So how do you maintain from the IT perspective, that culture of innovation?
>> That's been a fun thing for me to work on, because it is a challenge. You want to make sure that people don't get so caught up in cost savings that they lose sight of we're trying to be creative, we need to come up with new ways to do things, because that's really what adds value to the company.
>> Because we hear about companies where 65, 80 percent is going into maintenance and operations, which doesn't leave a whole lot left over for innovation.
>> Right. Right now we just completed a measurment in our applications area, and 50 percent of what IT is spending on applications is going into innovation. That's driven by the business. If you go deeper into IT and look at the traditional networks, and servers, and the things that people tend to view more as a cost enter, what I've tried to do there is say to the team - we're going to create a fund that is towards innovation, towards trying out new things. So we set aside a portion of our budget for that. I also let the teams know that if they come up with an idea that saves money, they can utilize that savings within their department to look at new technology, to deploy that, to keep that innovation factory going within the IT department. It becomes a self funding model where the savings they achieve by putting in new ideas get rolled back into IT to fund further exercises.
>> What are some examples of where you've been able to roll back money into those organizations, and fund new innovations?
>> Virtualization started off that way. The team came to me and said hey, we'd like to try this out, we need about 250,000 dollars to try this out, this is about 3 and a half years ago. And I said alright, let's go do that. That's worth funding. And they started down that road, and then the money they were able to save by not buying servers, we took out of the server budget and funded it back into the virtualization, and then it just became a self funding project taking the savings from the hardware side and funding the project on a virtualization side. Now it became something of a savings engine for us, so we were actually able to return a large percentage of the dollars we saved back to the business as well.
==== Transcribed by Automatic Sync Technologies ====

























