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Short clip: American Airlines’ upgrading its passenger service system
Monte Ford, CIO of American Airlines describes how the companys new passenger service system will work in the future. He says it will be ...
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Short clip: American Airlines social media experiment
Monte Ford, CIO of American Airlines describes how the company is embracing Twitter and Facebook, and how these social networking tools are benefiting interactions ...
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Monte Ford, CIO, American Airlines
Monte Ford, CIO of American Airlines talks to ZDNets Sumi Das about developing a new passenger service system that will allow customers to connect ...
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Shadman Zafar, CIO, Verizon Telecom
Shadman Zafar, CIO of Verizon Telecom talks to ZDNet correspondent Sumi Das about the companys promise to deliver the Internet to television with its ...
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Short clip: Verizon launches widget store
Shadman Zafar, CIO of Verizon Telecom, discusses the launch of the companys new widget store where consumers can buy new social media applications like ...
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Short clip: Verizon invests in growth over cost-cutting
Shadman Zafar, CIO of Verizon Telecom, describes how the company is responding to the current economic downturn by investing in growth and innovation as ...
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Short clip: How American Airlines faced the challenges of 9/11 and the recession
Monte Ford, CIO of American Airlines discusses how the company was able to overcome the tragedy of 9/11 and weather the current economic downturn ...
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Short clip: Verizon CIO: Quick failures, generate quick learning
Shadman Zafar, CIO of Verizon Telecom, talks about how focusing on the growth of the company acts as a great incentive for employees to ...
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Short clip: Sony converges electronics and entertainment
Drew Martin, CIO of Sony Electronics, talks about the convergence of content and consumer electronics. He explains the company's move to hook up its ...
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Short clip: Sony focuses on customer service
Drew Martin, CIO of Sony Electronics, discusses the company's strategy to be more customer-centric. He says, the company is starting to educate customers about ...
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Short clip: Sony uses social networking to listen to customers
Drew Martin, CIO of Sony Electronics, describes how the company is targeting social networking sites to get better customer feedback and enable development on ...
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Drew Martin, CIO, Sony Electronics
Drew Martin, CIO of Sony Electronics, speaks to ZDNet Editor in Chief, Larry Dignan about how IT is facilitating product development at the consumer ...
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Short clip: Adobe and the future of RIAs
Gerri Martin-Flickinger, CIO of Adobe, thinks that in the future Rich Internet Applications are going to have many uses, separate from the browser. For ...
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Short clip: Using Adobe at Adobe
Gerri Martin-Flickinger, CIO of Adobe, explains what it means to "eat your own dog food." At Adobe, it doesn't just mean using their own ...
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Short clip: Meeting in virtual environments
Gerri Martin-Flickinger, CIO of Adobe, believes that collaboration tools are more useful when they center around an activity or event. For example, each employee ...
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Geri Martin-Flickinger, CIO, Adobe
Gerri Martin-Flickinger, CIO of Adobe, speaks to ZDNet Editor in Chief, Larry Dignan about her top priorities at the graphics software maker. Martin-Flickinger shares ...
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Dan Darling, CIO, Turner Broadcasting System
Dan Darling, CIO of Turner Broadcasting System, talks to ZDNet Editor in Chief Larry Dignan about overseeing IT operations for many different brands across ...
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Short clip: Turner communicates globally with telepresence
Dan Darling, CIO of Turner Broadcasting System, says that the company's most important technology is telepresence. Through teleconferencing, they have been able to build ...
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Short clip: Turner's new 'green' council
Dan Darling, CIO of Turner Broadcasting System, believes that almost all companies have "green" issues on their mind. At Turner, they have a council ...
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Short clip: Turner containing costs in a downturn
Dan Darling, CIO of TBS, reveals that, given the state of the economy, cost containment is his number one concern for the coming year. ...
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Short clip: American Airlines’ upgrading its passenger service system
Monte Ford, CIO of American Airlines describes how the companys new passenger service system will work in the future. He says it will be easier for customers to handle reservations, ticketing, and flight information through their mobile devices.
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Monte Ford, CIO, American Airlines
Monte Ford, CIO of American Airlines talks to ZDNets Sumi Das about developing a new passenger service system that will allow customers to connect more easily to the airline through their web site and other mobile devices. Ford also discusses how his IT organization faced the challenges of 9/11 and the weathered recent economic downturn.
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Shadman Zafar, CIO, Verizon Telecom
Shadman Zafar, CIO of Verizon Telecom talks to ZDNet correspondent Sumi Das about the companys promise to deliver the Internet to television with its new Fios platform. The service will include social media widgets like Facebook and Twitter. Zafar describes the companys approach to innovating in an economic downturn and where he stands on the net neutrality debate in Washington.
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Short clip: American Airlines social media experiment
Monte Ford, CIO of American Airlines describes how the company is embracing Twitter and Facebook, and how these social networking tools are benefiting interactions with customers.
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Short clip: Verizon launches widget store
Shadman Zafar, CIO of Verizon Telecom, discusses the launch of the companys new widget store where consumers can buy new social media applications like Twitter and Facebook and use the software on their television sets.
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Short clip: Sony converges electronics and entertainment
Drew Martin, CIO of Sony Electronics, talks about the convergence of content and consumer electronics. He explains the company's move to hook up its Bravia TVs with Internet connectivity so consumers are able to stream movies instantly.
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Short clip: How American Airlines faced the challenges of 9/11 and the recession
Monte Ford, CIO of American Airlines discusses how the company was able to overcome the tragedy of 9/11 and weather the current economic downturn by staying focused, managing to a plan, and developing a set of processes to guide the airline into the future.
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Hilton Hotels CIO: Tim Harvey
In a CIO sessions interview, Tim Harvey, CIO of Hilton Hotels, talks about the company's business intelligence software OnQ and his vision for the hotel of the future, including online check-ins, self service kiosks and personalized RFID cards.
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Short clip: Verizon invests in growth over cost-cutting
Shadman Zafar, CIO of Verizon Telecom, describes how the company is responding to the current economic downturn by investing in growth and innovation as opposed to cost-cutting and automation.
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Short clip: Verizon CIO: Quick failures, generate quick learning
Shadman Zafar, CIO of Verizon Telecom, talks about how focusing on the growth of the company acts as a great incentive for employees to innovatively come up with ideas and create new business cases around those ideas.
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Short clip: SF Giants deliver new hi-tech payment system
CIO Bill Schlough explains how SF Giants customers will be able to use new 'contactless'? credit card readers for the 2007 All-Star Game.
>> Do you envision a future in which the fan experience is more walletless? Where, wherever you are in the park if you have to pay for something, order food, somehow it's automated and there are kiosks, or you can do it from your seat. I mean, you think that most people may not want to do it that way, but do you think inevitably it kind of goes in that direction just as Jet Blue puts a, a screen on every seat?
>> I do. I do see that. It's really just a matter of how long does it take. And it's a vision that we've had here since 2002. I took a trip to a facility, I try to travel and, and look at other facilities within the U.S. as well as internationally to get ideas. And, and I really had a, you know, a revolutionary experience where I visited a facility called Arenaofshalka phonetic in Germany. And that facility was built as a cashless facility. They take no cash in this facility whatsoever. Now if you build a facility that way that's one thing, but to try to retro fit a facility is a lot more challenging, because people are used to being able to bring cash. If some one came in and what, what do you mean you don't take cash here? So to me cashless, our, our vision we've talked about sometimes is a cashless, ticketless ballpark. That, that's step one. What you're talking about is, is, is a complete walletless ballpark. And I think we can get there too. We want to get to cashless, ticketless first. So cashless we've taken some steps to do that embracing Visa's new contactless RF technology where we've upgraded, going into this season we've upgraded all of our fixed, by the all start break we will have all of our fixed concession stands with customer facing contactless credit reader, credit card terminals. Now there's a little chicken and egg there. Most of our fans don't have contactless cards yet. But when they do, they won't, it won't be walletless, but you won't even need to pull anything out of your wallet. You can wave your wallet over the contactless readers we'll be good to go. So that's step one. The future? You know you might look at biometric technology. And we've talked to some of those folks. We're not there yet, but you know step one for us is go, go cashless, go ticketless. So you need your wallet, but you don't need to worry about the, the ticket anymore. You don't need to worry about cash. Just bring the wallet. And then maybe ultimately all you need is your finger.
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