Short clip: SFO CIO talks about the future for airport travelers

>> How do you see the airline industry changing over time and especially the customer experience?

>> Customers are probably going to be requested to do more self-service. And I think you're going to see airports potentially taking on more roles that traditionally did in the past. Due to the cost pressures and desire that passengers are searching for best price and pick an airline via best prices, the airlines are in a tremendous pressure to very narrowly define what it is that makes them different. And so you see European models where the airports are taking on more responsibility that were the airline's, ground handling, providing technology at the airport for the airlines, so basically, they just plug in, we give them a network access over the internet that's secure, and then they run everything on airport equipment.

>> So, they basically outsource to you as a kind of landline.

>> Pretty much. Pretty much. Yes. It's a smart building kind of approach.

>> I think for the traveler, you get to the airport and it is wallet-less and you just get on the plane?

>> Potentially. There's a large consortium of airlines called IATAA, International Airline Transport Authority Association, and those folks have two major initiatives that all the CEO's have bought into, which is E-ticket, so you just do it at home or do it on a kiosk, and you transit through the airport with as few interactions with personnel as possible. And so I call it the kind of a subway experience. And so potentially one of the experiences that a passenger would have is public or private transit into the airport facility, they're able to move through security in a way that you're not wand-ed anymore, you don't have to take off your clothing or your shoes, you're able to just walk through a sensor panel and we'll direct you to a place where you need to be patted down, if that's needed, and you really don't touch or talk to any body until you almost board the airplane. And that might be the experience of the future.

==== Transcribed by Automatic Sync Technologies ====