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Short clip: American Airlines’ upgrading its passenger service system
Monte Ford, CIO of American Airlines describes how the companys new passenger service system will work in the future. He says it will be ...
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Short clip: American Airlines social media experiment
Monte Ford, CIO of American Airlines describes how the company is embracing Twitter and Facebook, and how these social networking tools are benefiting interactions ...
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Monte Ford, CIO, American Airlines
Monte Ford, CIO of American Airlines talks to ZDNets Sumi Das about developing a new passenger service system that will allow customers to connect ...
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Shadman Zafar, CIO, Verizon Telecom
Shadman Zafar, CIO of Verizon Telecom talks to ZDNet correspondent Sumi Das about the companys promise to deliver the Internet to television with its ...
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Short clip: Verizon launches widget store
Shadman Zafar, CIO of Verizon Telecom, discusses the launch of the companys new widget store where consumers can buy new social media applications like ...
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Short clip: Verizon invests in growth over cost-cutting
Shadman Zafar, CIO of Verizon Telecom, describes how the company is responding to the current economic downturn by investing in growth and innovation as ...
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Short clip: How American Airlines faced the challenges of 9/11 and the recession
Monte Ford, CIO of American Airlines discusses how the company was able to overcome the tragedy of 9/11 and weather the current economic downturn ...
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Short clip: Verizon CIO: Quick failures, generate quick learning
Shadman Zafar, CIO of Verizon Telecom, talks about how focusing on the growth of the company acts as a great incentive for employees to ...
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Short clip: Sony converges electronics and entertainment
Drew Martin, CIO of Sony Electronics, talks about the convergence of content and consumer electronics. He explains the company's move to hook up its ...
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Short clip: Sony focuses on customer service
Drew Martin, CIO of Sony Electronics, discusses the company's strategy to be more customer-centric. He says, the company is starting to educate customers about ...
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Short clip: Sony uses social networking to listen to customers
Drew Martin, CIO of Sony Electronics, describes how the company is targeting social networking sites to get better customer feedback and enable development on ...
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Drew Martin, CIO, Sony Electronics
Drew Martin, CIO of Sony Electronics, speaks to ZDNet Editor in Chief, Larry Dignan about how IT is facilitating product development at the consumer ...
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Short clip: Adobe and the future of RIAs
Gerri Martin-Flickinger, CIO of Adobe, thinks that in the future Rich Internet Applications are going to have many uses, separate from the browser. For ...
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Short clip: Using Adobe at Adobe
Gerri Martin-Flickinger, CIO of Adobe, explains what it means to "eat your own dog food." At Adobe, it doesn't just mean using their own ...
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Short clip: Meeting in virtual environments
Gerri Martin-Flickinger, CIO of Adobe, believes that collaboration tools are more useful when they center around an activity or event. For example, each employee ...
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Geri Martin-Flickinger, CIO, Adobe
Gerri Martin-Flickinger, CIO of Adobe, speaks to ZDNet Editor in Chief, Larry Dignan about her top priorities at the graphics software maker. Martin-Flickinger shares ...
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Dan Darling, CIO, Turner Broadcasting System
Dan Darling, CIO of Turner Broadcasting System, talks to ZDNet Editor in Chief Larry Dignan about overseeing IT operations for many different brands across ...
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Short clip: Turner communicates globally with telepresence
Dan Darling, CIO of Turner Broadcasting System, says that the company's most important technology is telepresence. Through teleconferencing, they have been able to build ...
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Short clip: Turner's new 'green' council
Dan Darling, CIO of Turner Broadcasting System, believes that almost all companies have "green" issues on their mind. At Turner, they have a council ...
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Short clip: Turner containing costs in a downturn
Dan Darling, CIO of TBS, reveals that, given the state of the economy, cost containment is his number one concern for the coming year. ...
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Short clip: American Airlines’ upgrading its passenger service system
Monte Ford, CIO of American Airlines describes how the companys new passenger service system will work in the future. He says it will be easier for customers to handle reservations, ticketing, and flight information through their mobile devices.
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Monte Ford, CIO, American Airlines
Monte Ford, CIO of American Airlines talks to ZDNets Sumi Das about developing a new passenger service system that will allow customers to connect more easily to the airline through their web site and other mobile devices. Ford also discusses how his IT organization faced the challenges of 9/11 and the weathered recent economic downturn.
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Shadman Zafar, CIO, Verizon Telecom
Shadman Zafar, CIO of Verizon Telecom talks to ZDNet correspondent Sumi Das about the companys promise to deliver the Internet to television with its new Fios platform. The service will include social media widgets like Facebook and Twitter. Zafar describes the companys approach to innovating in an economic downturn and where he stands on the net neutrality debate in Washington.
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Short clip: American Airlines social media experiment
Monte Ford, CIO of American Airlines describes how the company is embracing Twitter and Facebook, and how these social networking tools are benefiting interactions with customers.
-
Short clip: Verizon launches widget store
Shadman Zafar, CIO of Verizon Telecom, discusses the launch of the companys new widget store where consumers can buy new social media applications like Twitter and Facebook and use the software on their television sets.
-
Short clip: Sony converges electronics and entertainment
Drew Martin, CIO of Sony Electronics, talks about the convergence of content and consumer electronics. He explains the company's move to hook up its Bravia TVs with Internet connectivity so consumers are able to stream movies instantly.
-
Short clip: How American Airlines faced the challenges of 9/11 and the recession
Monte Ford, CIO of American Airlines discusses how the company was able to overcome the tragedy of 9/11 and weather the current economic downturn by staying focused, managing to a plan, and developing a set of processes to guide the airline into the future.
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Hilton Hotels CIO: Tim Harvey
In a CIO sessions interview, Tim Harvey, CIO of Hilton Hotels, talks about the company's business intelligence software OnQ and his vision for the hotel of the future, including online check-ins, self service kiosks and personalized RFID cards.
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Short clip: Verizon invests in growth over cost-cutting
Shadman Zafar, CIO of Verizon Telecom, describes how the company is responding to the current economic downturn by investing in growth and innovation as opposed to cost-cutting and automation.
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Short clip: Verizon CIO: Quick failures, generate quick learning
Shadman Zafar, CIO of Verizon Telecom, talks about how focusing on the growth of the company acts as a great incentive for employees to innovatively come up with ideas and create new business cases around those ideas.
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Short clip: Fixing damages immediately with RFID
Pat Lawicki, CIO of PG&E describes how PG&E will start tagging transformers and poles with new RFID tags so line workers can more efficiently access and fix damages when accidents occur.
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>> Today it's fascinating but many people don't realize that we don't know you're out of power unless you call or maybe there's a car/pole accident where there's an emergency and an emergency agency contacts us and say there's been an accident and we have an outage here. In the future we'll know almost immediately that the power's not flowing to your house. And we'll also know which of your neighbors are also impacted by that car/pole accident. We'll know what asset is by the RFID tag that we have both on the transformers on the pole. We'll know what type of equipment it is. We'll know where all our crew is. I know the skill sets now through our HR system or the skill sets of the crew so we have the right people to actually fix it. We can have the material show up, the crew show up, we can fix the damage and you may not even know you had a power outage 'cause you may have been out of the home.
>> And when do you expect to have this vision made a reality?
>> That's what we're working on. And, as I said, we're probably 2 years into what's a 3 to 5 year vision for us to get there.
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==== Transcribed by Automatic Sync Technologies ====