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Short clip: American Airlines’ upgrading its passenger service system
Monte Ford, CIO of American Airlines describes how the companys new passenger service system will work in the future. He says it will be ...
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Short clip: American Airlines social media experiment
Monte Ford, CIO of American Airlines describes how the company is embracing Twitter and Facebook, and how these social networking tools are benefiting interactions ...
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Monte Ford, CIO, American Airlines
Monte Ford, CIO of American Airlines talks to ZDNets Sumi Das about developing a new passenger service system that will allow customers to connect ...
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Shadman Zafar, CIO, Verizon Telecom
Shadman Zafar, CIO of Verizon Telecom talks to ZDNet correspondent Sumi Das about the companys promise to deliver the Internet to television with its ...
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Short clip: Verizon launches widget store
Shadman Zafar, CIO of Verizon Telecom, discusses the launch of the companys new widget store where consumers can buy new social media applications like ...
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Short clip: Verizon invests in growth over cost-cutting
Shadman Zafar, CIO of Verizon Telecom, describes how the company is responding to the current economic downturn by investing in growth and innovation as ...
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Short clip: How American Airlines faced the challenges of 9/11 and the recession
Monte Ford, CIO of American Airlines discusses how the company was able to overcome the tragedy of 9/11 and weather the current economic downturn ...
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Short clip: Verizon CIO: Quick failures, generate quick learning
Shadman Zafar, CIO of Verizon Telecom, talks about how focusing on the growth of the company acts as a great incentive for employees to ...
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Short clip: Sony converges electronics and entertainment
Drew Martin, CIO of Sony Electronics, talks about the convergence of content and consumer electronics. He explains the company's move to hook up its ...
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Short clip: Sony focuses on customer service
Drew Martin, CIO of Sony Electronics, discusses the company's strategy to be more customer-centric. He says, the company is starting to educate customers about ...
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Short clip: Sony uses social networking to listen to customers
Drew Martin, CIO of Sony Electronics, describes how the company is targeting social networking sites to get better customer feedback and enable development on ...
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Drew Martin, CIO, Sony Electronics
Drew Martin, CIO of Sony Electronics, speaks to ZDNet Editor in Chief, Larry Dignan about how IT is facilitating product development at the consumer ...
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Short clip: Adobe and the future of RIAs
Gerri Martin-Flickinger, CIO of Adobe, thinks that in the future Rich Internet Applications are going to have many uses, separate from the browser. For ...
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Short clip: Using Adobe at Adobe
Gerri Martin-Flickinger, CIO of Adobe, explains what it means to "eat your own dog food." At Adobe, it doesn't just mean using their own ...
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Short clip: Meeting in virtual environments
Gerri Martin-Flickinger, CIO of Adobe, believes that collaboration tools are more useful when they center around an activity or event. For example, each employee ...
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Geri Martin-Flickinger, CIO, Adobe
Gerri Martin-Flickinger, CIO of Adobe, speaks to ZDNet Editor in Chief, Larry Dignan about her top priorities at the graphics software maker. Martin-Flickinger shares ...
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Dan Darling, CIO, Turner Broadcasting System
Dan Darling, CIO of Turner Broadcasting System, talks to ZDNet Editor in Chief Larry Dignan about overseeing IT operations for many different brands across ...
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Short clip: Turner communicates globally with telepresence
Dan Darling, CIO of Turner Broadcasting System, says that the company's most important technology is telepresence. Through teleconferencing, they have been able to build ...
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Short clip: Turner's new 'green' council
Dan Darling, CIO of Turner Broadcasting System, believes that almost all companies have "green" issues on their mind. At Turner, they have a council ...
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Short clip: Turner containing costs in a downturn
Dan Darling, CIO of TBS, reveals that, given the state of the economy, cost containment is his number one concern for the coming year. ...
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Shadman Zafar, CIO, Verizon Telecom
Shadman Zafar, CIO of Verizon Telecom talks to ZDNet correspondent Sumi Das about the companys promise to deliver the Internet to television with its new Fios platform. The service will include social media widgets like Facebook and Twitter. Zafar describes the companys approach to innovating in an economic downturn and where he stands on the net neutrality debate in Washington.
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Short clip: Verizon CIO: Quick failures, generate quick learning
Shadman Zafar, CIO of Verizon Telecom, talks about how focusing on the growth of the company acts as a great incentive for employees to innovatively come up with ideas and create new business cases around those ideas.
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Monte Ford, CIO, American Airlines
Monte Ford, CIO of American Airlines talks to ZDNets Sumi Das about developing a new passenger service system that will allow customers to connect more easily to the airline through their web site and other mobile devices. Ford also discusses how his IT organization faced the challenges of 9/11 and the weathered recent economic downturn.
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Short clip: Sony converges electronics and entertainment
Drew Martin, CIO of Sony Electronics, talks about the convergence of content and consumer electronics. He explains the company's move to hook up its Bravia TVs with Internet connectivity so consumers are able to stream movies instantly.
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Short clip: Verizon launches widget store
Shadman Zafar, CIO of Verizon Telecom, discusses the launch of the companys new widget store where consumers can buy new social media applications like Twitter and Facebook and use the software on their television sets.
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Hilton Hotels CIO: Tim Harvey
In a CIO sessions interview, Tim Harvey, CIO of Hilton Hotels, talks about the company's business intelligence software OnQ and his vision for the hotel of the future, including online check-ins, self service kiosks and personalized RFID cards.
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Kaiser Permanente CIO: Phil Fasano
In a CIO Vision Series interview, Phil Fasano CIO of Kaiser Permanente talks to ZDNet's editor-in-chief Dan Farber about transforming the United States' ailing health care system by making information more accessible online to its 9 millions members. He also discusses new technology innovations the company is developing to improve patient care in the areas of Web 2.0, analytics and RFID.
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Drew Martin, CIO, Sony Electronics
Drew Martin, CIO of Sony Electronics, speaks to ZDNet Editor in Chief, Larry Dignan about how IT is facilitating product development at the consumer electronics giant. Martin also shares his views on what the company is doing to get an edge on the likes of Nintendo and Apple in the competitive electronics space.
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Yahoo! CIO: Lars Rabbe
Yahoo's chief information officer, Lars Rabbe, works in a competitive and rapidly-changing market where new ideas can affect millions of users. His current challenge: innovating around Web 2.0 and social networking. Rabbe speaks with ZDNet Editor-in-Chief Dan Farber in a CIO Vision Series interview and describes how his company promotes a culture of innovation.
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American Red Cross: Steve Cooper
American Red Cross CIO Steve Cooper believes that innovation is much more challenging in large organizations. Cooper sits down with ZDNet Editor in Chief Dan Farber in a CIO Vision Series interview and talks about the "innovation center" that he created at the American Red Cross, and how this small team focuses on solving real business problems.
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Short clip: PARC on how to hire innovators
Scott Elrod, VP of the hardware systems lab at PARC, explains how the company really got into clean tech. By hiring curious and passionate people, management doesn't even need to hand down directives—employees get together and start these things all on their own.
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>>Park has been around for nearly 40 years and 30, yeah 38 actually. And it's a culture of innovation, it's in Silicon Valley. How do you really maintain that level of productivity and keeping people really at the edge of innovation?
>>Yeah that's a really good question and we reflect on that a lot because we're asked by everybody. How do you do that? How do you continue to do that in today's world? Several components to that, one is it's really about who you hire. It's hiring, we have a very rigorous hiring process. We interview lots of candidates, we have many people do the interviews and we try to actually include people from different, the different laboratories in reviewing a candidate for a given position. We say it's something about the nervous system of the person. It's about their curiosity and their passion and their intellect. And it's a hard thing to quantify but by interviewing candidates and seeing how things work out over time, I think we've been able to really hone in on what characteristics you want in a researcher. We rely on the research community to really generate many of the ideas. So the Clean Tech initiative was really based on some researchers who got together and wanted to see if they could direct their work toward issues of environmental concern. It wasn't a management, top down decision. We're going to go after Clean Tech, it was actually a study group and some forum series that the researchers chartered which led to that initiative.
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